How to Delete Your Shopee or Lazada Account in the Philippines

Not every marketplace account is worth keeping open.

Maybe you registered on Shopee out of curiosity but never listed a product. Maybe your Lazada seller account has been dormant for a year and you want a clean break. Maybe you are consolidating to one platform and want to close the others. Whatever the reason, deleting a marketplace account in the Philippines is not as straightforward as tapping a “delete” button – there are balances to withdraw, orders to fulfill, and data you might want to save before it disappears permanently.

This guide covers how to delete or deactivate both Shopee and Lazada accounts in the Philippines, what happens to your data, and the things you absolutely must do before you hit that button.

What Happens When You Delete a Marketplace Account?

Account deletion on Shopee and Lazada is not the same as deactivating or pausing. Here is the difference:

For a broader understanding of marketplace selling in the Philippines and whether you should maintain accounts on multiple platforms, see our Philippine marketplace selling guide.

The process is straightforward once you know the steps. But there are things you need to do before submitting the deletion request – skip them, and you might lose money or access to records you need.

Before You Delete: The Pre-Deletion Checklist

Do not delete your account until you have completed every item on this list:

1. Withdraw All Balances

Shopee: Go to ShopeePay > Withdraw and transfer your entire balance to your linked bank account or GCash. Shopee will not process a deletion request while you have a ShopeePay balance. Withdrawal typically takes 1-3 business days.

Lazada: Go to Lazada Wallet > Withdraw and transfer all funds. Check both your available balance and any pending payouts from recent orders.

2. Fulfill All Pending Orders

Both platforms: Check for any orders in “To Ship” or “Shipping” status. All active orders must be completed, delivered, and confirmed before you can delete your account. Open disputes or return requests must also be resolved. If you have courier issues holding up shipments, resolve them first – you can change your courier in Shopee from Seller Centre before processing your final orders.

3. Download Your Records

Shopee: Go to My Purchases and screenshot or export your order history. Once deleted, you cannot access purchase receipts, which you may need for tax purposes or warranty claims.

Lazada: Go to My Orders and save any relevant order confirmations. Download invoices for any business-related purchases.

4. Cancel Active Subscriptions and Vouchers

If you are enrolled in Shopee Premium, Shopee Loyalty, or any subscription services, cancel them first. Unused vouchers and Shopee coins will be forfeited upon deletion.

5. Unlink Payment Methods

Remove linked credit cards, debit cards, and bank accounts from both platforms before deletion. While the accounts will be deactivated upon deletion, unlinking them manually gives you confirmation that your financial data is removed.

How to Delete Your Shopee Account: Step by Step

Step 1: Open Shopee Account Settings

1. Open the Shopee app on your phone (or go to shopee.ph on browser)
2. Tap “Me” (bottom right)
3. Tap the gear icon (Settings) in the top right corner
4. Select “Account”

Step 2: Request Account Deletion

1. Scroll down to find “Request Account Deletion” or “Delete Account”
2. Shopee will show you a summary of what will be deleted: purchase history, reviews, ShopeePay balance, saved information
3. Read the warning carefully
4. If you have an active ShopeePay balance, pending orders, or active listings, Shopee will block the request and tell you what needs to be resolved first

Step 3: Verify Your Identity

1. Shopee sends a verification code to your registered phone number
2. Enter the OTP code
3. Confirm the deletion request

Step 4: Wait for the Cooling-Off Period

After submitting the request:

• Your account enters a 30-day cooling-off period
• During this period, you can cancel the deletion by logging back into the account
• After 30 days, the deletion is permanent and irreversible
• All data is erased – purchase history, reviews, chat history, ShopeePay records, seller data

If you change your mind: Simply log in to your Shopee account within the 30-day window. The deletion request is automatically cancelled.

How to Deactivate Your Lazada Account

Lazada Philippines does not offer a self-service deletion button in the app or website. Here is how to request it:

Step 1: Contact Lazada Customer Support

You have two options:

Option A – Live Chat:

1. Open the Lazada app or go to lazada.com.ph
2. Tap “Account” > “Help Center”
3. Select “Chat with Us” or “Live Chat”
4. Tell the agent you want to delete or deactivate your account

Option B – Email:

1. Send an email to [email protected]
2. Subject line: “Account Deletion Request”
3. Include: your registered email address, phone number, full name, and reason for deletion
4. Attach a photo of your government ID if requested for verification

Step 2: Provide Verification

Lazada support will verify your identity. They may ask for:

• Your registered email and phone number
• Your last order number
• Government ID photo (to confirm account ownership)

Step 3: Wait for Processing

Lazada processes account deletion requests within 7-14 business days. You will receive an email confirmation once the account is deactivated or deleted.

Unlike Shopee, Lazada’s process is manual and handled by their support team, so timelines can vary. Follow up if you do not receive confirmation within two weeks.

Alternatives to Full Deletion

Before you permanently delete your account, consider whether one of these alternatives solves your actual problem:

Just stop using it. You can leave a Shopee or Lazada account inactive indefinitely. There are no monthly fees for having an account. If you simply do not want to sell right now, leaving the account dormant costs you nothing.

Deactivate instead of delete. On Shopee, you can deactivate your account temporarily. Your profile becomes invisible to other users, but you can reactivate by logging back in. This is useful if you are taking a break but might return.

Remove your listings but keep the account. If your concern is buyers seeing outdated products, you can delist or delete all your product listings without deleting your account. Go to My Products > Select All > Delist on Shopee, or remove listings individually on Lazada.

Close your seller account but keep your buyer account. On Shopee, you can stop selling by delisting all products and disabling your shop, while keeping your buyer account active for personal purchases. Contact Shopee support for the specific process in the Philippines.

Pro Tips

• Save tax records first. If you have been selling on either platform, your sales records may be needed for BIR tax filing. Download or screenshot all financial summaries, order reports, and payout records before deleting.

• Check for unreleased payouts. Shopee holds funds for 7-9 days after buyer confirmation. If you have recent sales, wait for all payouts to be released and transferred to your bank account before requesting deletion. Deleting your account with pending payouts can complicate fund recovery.

• Remove your personal information manually. Before requesting deletion, go to your account settings and delete or randomize personal information – addresses, saved payment methods, and profile data. This is an extra layer of data protection while you wait for the platform to process the deletion.

It is worth pausing on that last tip – the next section covers what sellers overlook and why it matters.

Common Mistakes to Avoid

• Deleting with money still in the account. This is the most common and most painful mistake. ShopeePay balances, unreleased payouts, and Lazada wallet funds can be difficult to recover after account deletion. Fix: withdraw everything first, then wait 3-5 business days to confirm the funds have landed in your bank account or GCash before submitting the deletion request.

• Forgetting about pending orders. If you have orders in “To Ship” status and delete your account, those orders fail, buyers leave negative reviews on unresolved orders, and your seller reputation is permanently damaged. Fix: fulfill all pending orders and wait for all active disputes to be resolved before starting the deletion process.

• Not downloading order history for tax purposes. The BIR requires business records to be maintained for a minimum of 10 years. If you have been selling on Shopee or Lazada, your transaction records are part of your tax documentation. Fix: export or screenshot your complete order history and financial summaries before deletion.

• Deleting when you just need a break. Permanent deletion is permanent. If there is even a small chance you will want to sell again on the same platform, deactivation or simply going dormant is the better choice. Fix: only delete if you are certain you will never return to that platform.

Next Steps

Your marketplace accounts are either an asset or clutter. If you have decided to delete, follow the pre-deletion checklist above to protect your money and records. If you have decided to stay, consider consolidating to one platform and putting real effort into making it work.

For those staying on Shopee Philippines, our guide on how to sell in Shopee Philippines covers everything from optimized listings to your first order. And for help choosing the right platform to focus on, read our Philippine marketplace selling guide.